سياسة الاستبدال والإرسترجاع

Return and Exchange Policy for Quba Al Oud Store: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- To exchange the product, the product must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the shipping cost if he wants to exchange the product, and in international exchanges, the consumer bears all shipping and delivery costs to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications he specified, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online. Return Policy for Quba Al Oud Store: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he does not have this right after seven days have passed. 2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping and delivery costs to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications he specified, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online.